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15

May
2013
Comments Off on What To Do with Those Negative Social Media Comments: Engagement Flow Chart

What To Do with Those Negative Social Media Comments: Engagement Flow Chart

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Have you laid down the rules on how your social media manager and/or team will handle negative comments you receive through Twitter, Facebook, LinkedIn, Pinterest, etc? We constructed a flow chart that shows how to react to certain types of negative social media posts. Feel free to use this as your own guide to handling social media engagement, or use it as a starting point.


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